Workshop Manager - Dental/ Medical Equipment

The Role:

On their behalf, we are seeking an experienced Workshop Manager to lead a small team of technicians at their Penrose based branch. This hands-on role which involves technical work, team leadership and operational duties. 

We are looking for someone who will take ownership of the workshop operations and foster a positive team culture that promotes productivity and high standards.

They act as the intermediary between local in-house Support engineers and back-office teams to provide day-to-day support and deliver service improvement initiatives to maximise customer satisfaction

The Responsibilities

• Lead a small team of technicians in troubleshooting, maintenance, commissioning, and repair services.

• Oversee day-to-day workshop operations, coordinating resources to manage workload effectively.

• Perform hands-on technical work, primarily in the workshop with occasional onsite work.

• Lead from the front with the in-house support technicians, acting as the escalation point when needed.

• Update/maintain all compliance requirements including all test equipment is current

• Ensure support software upgrades from various suppliers are current

• Accurately document system errors/faults on customer equipment

• Manage and order spare parts as required by the support technicians

• Propose recommendations for improving the service delivery and performance of equipment

• Ensure that all loan stock is tested and ready for deployment

• Identify and propose process improvements to streamline practices and efficiencies

• Manage workshop inventory and resources, including consumables, parts, tools, and equipment.

• Provide support to technicians, with training, guidance, and performance feedback.

• Drive best practice in service delivery and identify process improvements to enhance efficiency.

• Build and maintain positive relationships with customers, demonstrating a high level of service

• Ensure all workshop activities adhere to health and safety regulations, maintaining a safe working environment.

While previous Team Leadership, Supervisory or Workshop Management experience is beneficial, we also welcome applications from senior technicians that are looking to step up into a leadership role.

 You would need to:

• Be a skilled electro- mechanical trades person, with 5 + years’ experience as a technician

• Previous technical experience in the dental or medical equipment industry would be ideal.

• Experience in related industries such as commercial appliances, coffee machines, photocopiers, or as an electrician may be considered

• Have advanced fault finding, problem solving and diagnostic skills.

• Strong time management and prioritising skills and the ability to plan work and meet deadlines

• Excellent communication and demonstrated leadership skills.

• Strive to provide the best possible service, to ensure long term client relationships.

• Preference will go to those who have their EST qualifications.

• Electrical or electro-mechanical or comparable qualifications.

• Enjoys both hands-on work as well as office/ operations / leadership responsibilities.

Hours: 40-hour week. Monday to Friday.

Rewards:

• Salary will be in the range of $90K - $100K (negotiable++  if from industry).

• A fully maintained company vehicle with personal use.

• Mobile phone plan

• A long-term career awaits the right person.

How to Apply:

If you are a Workshop Manager or a motivated Senior Technician, with a desire to grow into an in-house leadership role, we want to hear from you! Please send your resume to lisa@kingsrecruitment.co.nz or call to have a confidential chat on 09 600 5155.

Please note that only those shortlisted will be contacted and this will happen within 10 days of your application.