BNC International Limited, t/a Cozy and Comfort, is a well-established tourism retail business based in Rotorua and involved in the production and retailing of high-quality quilted bedding products. We are looking for a reliable, dedicated and passionate Sales Representative & Customer Service staff. In this role, you will be responsible for promoting and selling our products to Chinese-speaking clients, leveraging your language skills and cultural understanding to build strong relationships and drive revenue growth.

Job location: Rotorua, Bay of Plenty

Number of positions for this job: 1

Employment type: Permanent 

Days required: 6 days per week

Hours per week: minimum of 30 hours per week is guaranteed

maximum of 40 hours per week

Hourly rate: $27.00-$27.00

Key Responsibilities:

  • Welcome and engage with tourist groups to ensure a positive and memorable first impression

  • Present engaging and informative sales demonstrations tailored to visiting groups

  • Support branch sales objectives through proactive customer interaction and occasional telemarketing

  • Organize and merchandise stock; maintain a tidy, well-presented retail environment, including public spaces

  • Manage stock storage and distribution with efficiency and care

  • Represent the company professionally, respecting cultural differences and ensuring customer satisfaction

  • Collaborate with marketing teams to organise campaigns for Chinese-speaking audiences

  • Process retail transactions accurately and efficiently as required

  • Participate in inventory counts and other stock control activities

  • Maintain personal presentation in line with company uniform guidelines

Job pre-requisites:

  • No qualification/relevant work experience is required as training will be provided

  • Friendly and customer-focused attitude, especially with international guests

  • Ability to communicate clearly, both verbal and written, and respectfully across cultures

  • Physically capable of standing extended periods and performing merchandising and housekeeping tasks

  • Comfortable using basic computing technology for sales and inventory processes

  • This position will be based in the China Department, where the primary clientele will be Chinese tourists. Therefore, fluent in Mandarin is preferred.

  • Ability to stay calm when customers are stressed or upset.

  • Well-groomed and professional appearance.

  • Must not have any criminal conviction

  • Must pass the pre-employment drug test

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