Queenstown’s leading water-based adventure operator
Full-time | Permanent | Based on the Queenstown waterfront

About the role:

We’re on the lookout for an enthusiastic and safety-focused Kiosk Customer Service Manager to join our team at Watersports Limited - home to some of Queenstown’s most iconic water experiences. In this key leadership role, you’ll ensure the safe, compliant, and efficient daily operations of our jetty and kiosk, delivering world-class customer service while leading a high-performing team.

 

What you’ll be doing:

  • Ensuring all trips run safely and in full compliance with Maritime NZ’s Maritime Operator Safety System - MOSS.

  • Supervising daily jetty operations - from vessel tracking and radio calls to managing departures and skipper availability.

  • Providing outstanding customer service, ensuring guests enjoy a safe, positive, and memorable experience whilst also following up to identify and respond to customer experiences and expectations.

  • Driving sales and upselling of our activities and photo packs, meeting or exceeding revenue targets.

  • Managing daily banking, cash handling, and reporting with precision.

  • Leading and motivating the kiosk customer service team, ensuring adherence to safety protocols and company standards by providing continual direction and feedback.

  • Acting as the on-site First Aider and championing a safety-first culture at all times.

  • Assist in developing and maintaining customer service policies and procedures to ensure smooth and efficient daily operations.

What we’re looking for:

  • Strong leadership and team management skills.

  • At least 1–2 years’ experience working in a safety-sensitive role, ideally within adventure tourism or a similar operational environment.

  • At least 1–2 years’ experience delivering exceptional customer service, ideally within adventure tourism or a similar environment. 

  • Previous experience demonstrating calm, level-headed decision-making in emergency situations

  • Proven sales experience, with confidence upselling and meeting targets. 

  • Experience managing daily cash, ensuring accurate recording and timely reconciliation of cash balances.

  • Experience in radio communications preferred. 

  • Familiarity with IBIS booking systems is advantageous.

  • First aid certification (or willingness to obtain)

  • Good knowledge of Queenstown and local tourism activities. 

  • Excellent communication and interpersonal skills

  • High attention to detail with strong organisational skills

  • Flexibility to work weekends, public holidays, and variable hours

  • Knowledge of boat tracking, vessel scheduling and Sealogs would be highly advantageous.

What we offer:

Work with a passionate, fun, and supportive team in a stunning waterfront location Variety in your day - no two days are ever the same!
Opportunities for growth within a dynamic tourism business

About us:

Watersports Limited is the umbrella company behind some of Queenstown’s favourite water-based experiences, including jet boating, parasailing, water taxis, and more. We pride ourselves on delivering safe, memorable, and high-quality adventures to our visitors.

Hours of Work

This role offers guaranteed ordinary hours of 30 hours per week, to be worked between 8:00am and 8:00pm, Monday to Sunday (inclusive). Availability to work on public holidays is also required as part of the position.

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