Retail Assistant

Key Duties and Responsibilities:

• Greet customers and assist them in locating products and providing product information.

• Recommend, select, and help locate or obtain merchandise based on customer needs and preferences.

• Maintain knowledge of current sales and promotions, store policies, and security practices.

• Process sales transactions accurately using point of sale (POS) systems, including handling cash, EFTPOS, and other payment methods.

• Receive, unpack, and arrange stock on shelves or in storage areas, ensuring items are correctly priced and displayed.

• Monitor inventory levels and inform supervisors of stock shortages or reorder needs.

• Ensure cleanliness and orderliness of the sales floor, shelves, and workstations.

• Assist in handling customer inquiries, feedback, and complaints professionally and efficiently.

• Assist with stocktaking and inventory control tasks as required.

• Observe workplace health and safety regulations and procedures.

Skills and Experience Required:

• Prior experience in a customer service or retail sales environment preferred but not essential.

• Good communication and interpersonal skills.

• A proactive and positive attitude with a strong work ethic.

• Ability to work well under pressure and as part of a team.

• Good numeracy skills and attention to detail.

• Secondary school education or equivalent is essential.

Working Conditions:

• Flexibility to work varied shifts including weekends and public holidays as per roster.

• We require the person to be willing to work night shifts.

• Physical capacity to stand for extended periods and perform tasks involving lifting and manual handling.