The Customer Service Manager is responsible for the organise and control of the customer service team to maintain and enhance customer relationships and meet operational objectives for Blink n Clean Operations Limited.

Customer Service Manager

Location: Auckland, New Zealand
Employment Type: Full-time, 30-40 hours per week Monday-Saturday
Salary: Competitive – $32-$34 per hour

About Us
‘Blink n Clean Operations Limited’ We are a locally owned and operated business specialising in premium curtain installation, repairs, cleaning and ongoing maintenance services for residential and commercial clients. With a growing customer base, we pride ourselves on delivering quality products, professional service, and personalised solutions.

We are now seeking a Customer Service Manager to lead our service team, enhance client satisfaction, and support our continued growth.

Key Responsibilities:

  • Develop and review customer service policies and procedures in respect of the cleaning and repairing of blinds.
  • Implement customer service policies to ensure operational efficiency in terms of quoting, ordering, installing new blinds and all other activities that are incidental to the operation of the company.
  • Review and monitor customer service procedures to ensure efficiency on performance and delivery.
  • Review and oversee overall customer service activities and maintain sound customer relations.
  • Lead and direct the daily operations of the customer service team to ensure that staff are effectively managed, motivated and developed so that customer service maintains at a high standard.
  • Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
  • Assist in staff recruitment process by providing guidance on customer service policies and procedures.
  • Maintaining a relationship with customers to ensure customer satisfaction and develop policies for improving the customer experience where necessary.
  • Review and track customer complains resolution.
  • Handle complex and escalated customer service issues.
  • Review and analyse data and record to identity customer service issues.
  • Undertake other tasks where necessary to ensure that staffing needs are met.

Skills and Experience Required:

  • At least Tertiary Education or a minimum of 3 years of customer service experience, with 1–2 years in a supervisory or managerial role.
  • Strong leadership, organisational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience in scheduling, job coordination, or service-based industries (preferably home furnishings, installation, or construction).
  • Proficiency in MS Office and customer management software.
  • Ability to work under pressure and handle multiple priorities.

What We Offer:

  • A friendly and supportive work environment.
  • Competitive salary package.
  • Opportunities for career development and training.

How to Apply:
Please send your CV and a cover letter outlining your relevant experience to roshani.blinknclean@gmail.com or apply directly here.

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