HONG KE LONG Chinese Mini Mart – Your local destination for authentic Chinese groceries, snacks, and daily essentials – is looking for a passionate and experienced Store Manager to lead our vibrant store and dedicated team.

As our Store Manager, you will be the driving force behind store operations, ensuring an excellent shopping experience for our customers while maintaining smooth day-to-day management. You will lead by example, manage inventory, supervise staff, and keep the store looking its best. This is a permanent full-time position, and you are required to work at least 35 hours per week within the regular business hours from Monday to Sunday. 

Your responsibilities are:

• Manage daily operations of the store to meet store goals.

• Delivering excellent service to ensure high levels of customer satisfaction.

• Responding to customer complaints and concerns in a professional manner.

• Monitoring inventory levels, ordering new items, and performing inventory control to avoid overstock and low stock.

• Determine product mix and manage product storage and rotation activities to reduce spoilage and damage.

• Study display plans, sales promotion, and advertising for marketing merchandise in a profitable manner

• Review merchandising by formulating pricing policies

• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.

• Preparing detailed reports on buying trends, customer requirements, and profits.

• Undertaking store administration duties such as managing store budgets and updating financial records.

• Hiring, training, and overseeing new staff, evaluating the performance of each staff and providing appropriate feedback.

• Ensuring store compliance with health and safety regulations.

• Maintain the store clean, safe, and appealing.

The ideal candidate will have the following attributes:

  • Holds at least a diploma qualification in the business field OR
  • Minimum two years of management experience in a retail environment or other managerial experience
  • Experience in supervising and leading people with excellent people skills, particularly in staff management and customer service
  • Self-motivated individual with a great work ethic
  • Ability to work in a fast-paced environment whilst placing emphasis on
  • Health and Safety policies and procedures
  • Good analytical and computer skills

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