About Us

Creative Kiwi Enterprise Limited trading as Kids Cars is New Zealand’s leading provider of ride-on vehicles for children from electric cars and quad bikes to ride-on tractors and accessories. Our mission is to get children outdoors and away from screens.

As the Retail Manager, you will oversee and manage the day-to-day operations of Kids Cars physical retail store and online sales platform, ensuring exceptional customer experience, operational efficiency and sustained sales growth. The role requires working a variable roster from 10:00 am to 4:00 pm on weekdays, and Saturday and Sunday between 12 pm to 4:00 pm.

About the role

This is an opportunity to contribute to a dynamic and friendly team where excellence, success and people are valued and rewarded. The job involves having the capability to work with and lead a variety of tasks throughout the day.

As part of this role, you will be responsible for performing the following tasks to the highest standards (but not limited to):

  • Oversee the day-to-day operations of both the physical retail store and the online sales platform, ensuring efficient operations, exceptional customer service and the sale of product.
  • Develop and implement strategies to maximise sales and profitability, including setting sales targets, analysing sales performance data, budgeting and identifying areas for improvement.
  • Manage the company’s e-commerce platform including product listings, pricing, stock control and promotional activity.
  • Manage and lead digital marketing initiatives to drive online sales, including SEO optimisation, paid advertising campaigns and social media campaigns.
  • Monitor website analytics, conversion rates and online customer service performance to enhance the customer experience and sales outcomes.
  • Maintain brand integrity and ensure both physical and online platforms meet visual merchandising and presentation standards.
  • Recruit, train, mentor and motivate staff to deliver outstanding customer service and achieve sales goals.
  • Manage inventory levels, replenishment, merchandising and financial transactions to optimise product availability and presentation.
  • Develop and execute strategic and tactical plans such as purchasing and marketing policies, promoting and advertising goods and setting prices.
  • Ensure compliance with company policies, procedures, and safety standards.
  • Build and maintain strong relationships with customers, suppliers and other stakeholders.
  • Monitor market trends, competitor activities and customer feedback to identify opportunities and threats.

Qualification, Experience and Attributes Required

  • A relevant level 5 or above qualification, or at least 1 year of managerial experience in retail environment.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills.
  • Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce or similar platforms).
  • Ability to manage both in-store operations and online sales channels.
  • Solid understanding of sales and customer service principles.
  • Ability to analyse sales data and implement effective strategies.
  • Ability to work flexible hours including weekends and public holidays as required.
  • Ability to work on feet for extended periods.
  • Reference check from your employer(s).

Pay & Benefits

  • Full time permanent employment.
  • Minimum of 30 hours/week guaranteed.
  • Pay rate ranges between $24/hour - $25/hour.
  • Great opportunity for growth.
  • Friendly and supportive working environment.

If you are keen and motivated to learn what it takes to be successful in this role don’t delay apply now with your CV and Cover letter.

We look forward to hearing from you.

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