Senior Customer Service
In this role you will be providing customers with excellent sales service and maintaining Branch Performance Standards. You will be supporting the Branch Manager with running branch operational requirements while leading from the front and being a role model in customer engagement and solution selling practices
Key Responsibilities
• Providing sales support for all branch customers
• Liaising with Internal sales teams for contract sales fulfilment as appropriate
• Provide operational cover for the Branch Manager and other senior branch staff when they are off site
• Building and maintaining internal relationships with procurement and demand management teams
• Filling out dockets/credits/checking dockets/pricing of dockets and ensure that are all dockets are approved and signed off
• Completing administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
• Operation of forklift for movement of product around the site and stack and store product to the required standards
Key Attributes
• Excellent customer service skills are paramount
• Flexible, reliable and customer focused
• Strong communication skills, both verbal and written
• An advanced knowledge of Hynds products and application knowledge
• A good understanding of infrastructure overall, three waters and experience or qualification in the infrastructure and or civil industry is advantageous
• NZ driver licence full class 1 and F endorsement
• Ability to physically handle and move products up to 20 kg
Who we are:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.
Pre-employment checks:
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.