Key Duties

We are looking for a dedicated Service Advisor to be the primary point of contact for our valued customers. In this role, you will be responsible for ensuring a smooth and positive service experience from start to finish.

• Serve as the first point of contact for all customers, handling inquiries courteously and efficiently whether in person or over the phone.

• Accurately schedule service bookings, manage the workshop's workflow, and keep customers informed of their vehicle's status.

• Greet customers, receive vehicles for service, and walk around the vehicle to confirm required work and identify any additional service opportunities.

• Liaise with the workshop team to ensure vehicle completion times are met, proactively advising customers of any delays.

• Prepare clear and detailed invoices, explain the work undertaken and associated charges to customers, and process payments.

• Obtain customer authorization before any additional work is started.

• Handle all customer complaints promptly and professionally, escalating to the Service Manager when necessary.

• Manage all related administrative tasks, including warranty claims and service follow-ups, to ensure departmental efficiency.

Requirements

The ideal candidate will be/have:

• at least a year of comparable experience & ideally a good understanding of our industry.
• a customer-focused individual with excellent communication and organizational skills. 
• able to manage a busy workload, prioritize tasks effectively, and maintain a professional image at all times.
• a commitment to creating a positive team environment and a strong understanding of health and safety protocols are essential.
• A valid full or restricted driver's license is a mandatory requirement for this role.

Note: this is a 47.5 hour per week role, 7.30am-5.30pm Monday to Friday and 8am-12pm on Saturday