Personal Assistant

Key Responsibilities

• Administrative Support:

Manage diaries, schedule meetings, answer phones, and handle incoming and outgoing correspondence to support the manager. 

• Customer Service:

Serve as a point of contact for customers, respond to inquiries, provide product information and advice, and handle complaints or returns. 

• Stock Management:

Receive, unpack, and verify incoming deliveries, stock shelves, organise displays, and conduct stocktakes and price audits. 

• Sales Support:

Assist with processing sales transactions, upsell products. 

• Data & Systems:

Update inventory records, manage filing systems, and use Point of Sale (POS) or Customer Relationship Management (CRM) systems. 

Skills and Qualifications

• Customer Focus:

Strong communication and customer service skills are essential for providing advice and building customer loyalty. 

• Organisation:

Ability to manage diaries, organise events, and maintain efficient administrative and filing systems. 

• Product Knowledge:

A developing understanding of the building supplies product range to effectively advise customers. 

• Technical Competency:

Proficiency with office software like Microsoft Office, POS and CRM. 

• Attention to Detail:

Accuracy in managing stock, processing orders, and maintaining records. 

• Flexibility and Teamwork:

Ability to multitask, remain calm under pressure, and collaborate effectively with the retail team. 

Recruitment Requirements：

• Qualifications:
• Those with a relevant educational background in Quantity Survey or engineering management will be given priority.
• Experience:
• candidates with 2-3 years of experience in a prior administrative or support role.
• Software:
• Experience with administrative software, such as Microsoft Office, is often expected.