Shop Manager

What you’ll be doing

As our Shop Manager, you’ll be the heartbeat of the store - ensuring operations run smoothly, sales soar, and every customer feels like they’ve stepped into a world of beauty, confidence, and joy.

Leadership & Team Management:

• Recruit, onboard, train, and mentor a high-performing store team.

• Lead daily store operations and inspire your team to exceed KPIs.

• Develop your team in product knowledge and client care, conduct performance reviews, set objectives, and foster a motivating culture.

• Manage store rosters to optimise team performance.

Customer Experience & Sales:

• Deliver a premium customer experience with a service-first mindset.

• Drive sales performance and achieve KPIs.

• Ensure an exceptional in-store experience that delights every customer.

• Act as a brand ambassador on the floor, lead promotional campaigns and support marketing initiatives.

Operations & Compliance:

• Oversee daily store operations, including opening and closing procedures.

• Maintain accurate financial records and ensure adherence to budget.

• Monitor inventory and support the ordering process to ensure stock availability.

• Ensure compliance with health & safety, legal regulations and company policies and procedures.

What you’ll bring

• Minimum 3 years of retail experience, including in a leadership role.

• Proven ability to lead, motivate and develop high-performing teams.

• Strong understanding of retail operations, financial management, and stock control.

• Proficiency with POS systems, cash handling, and reporting tools.

• Confident decision-making and conflict resolution skills.

• Exceptional communication, presentation and interpersonal skills.

• A genuine passion for beauty, trends, and delivering next-level service.