Position Responsibilities:

  • Direct activities related to dispatching, routing, and tracking transportation vehicles. 

  • To manage and supervise the recruitment, training, conduct and work of staff, ensure staff are taught correct sales procedures.

  • To formulate and implement policies, procedures, goals, and objectives and monitor the Implementation schedule and policy changes.

  • To maintain a high level of customer service by ensuring that service standards are high and that complaints from customers about products or staff are quickly resolved

  • To draw up staff rosters 

  • Keeping and evaluating records

Duties and Responsibilities:

  • Supervision of staff, this includes all drivers, their recruitment, hiring, times sheet, health and safety and working schedules on a daily basis.

  • Receiving customer orders

  • Handling of all client issues when they arise.

  • Negotiating with and invoicing clients for products and services

  • Investigate matters to verify and resolve customer or shipper complaints.

  • Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.

  • Liaising and handling clients’ requirements for timing, volume and delivery of goods

  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, government regulations.

  • Supervise the implementation of all health and safety regulations including staff and  trucks

  • Organising and managing the maintenance of all trucks including roaduser charges, COF and vehicle servicing.

  • Managing of all food safety programs implemented by clients that deal with perishable products ensuring quality of product. This include storage, handling, temperature control and distribution.

  • Management of the company software including handheld devices, Back office data, dealing with distribution, runsheets, product ordering, credits and all claim associated with Clients.

  • Being responsible  for selection and procurement trucks, which includes gathering prices, operational benefits of all brands and all special equipment required to be fitted 

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