We are seeking a Senior Sales Associate to join our Auckland showroom. This full-time role (minimum 40 hours) includes weekend shifts and involves leading store operations, mentoring staff, managing inventory and quoting systems, and supporting the growth of our second-hand and repair services. The ideal candidate will bring strong photographic retail knowledge, proven sales skills, and a commitment to exceptional customer service in a fast-paced, creative environment.

Region: Auckland, New Zealand
Vacancies: 1

About the Company

Photo Warehouse is 100% New Zealand owned and operated, founded in late 1987. With showrooms in Auckland, Hamilton, Wellington, Christchurch, and Dunedin, we proudly serve photography professionals, hobbyists, and everyday creatives across the country. Our team of over 50 staff includes knowledgeable product specialists and company representatives who share a genuine passion for all things photography.

About the Role

We are seeking a Senior Sales Associate to join our Auckland team. This is a specialised role suited to someone with solid photographic retail experience, proven leadership in retail operations, and the ability to support both sales growth and customer service excellence. The successful candidate will help manage day-to-day store operations, mentor staff, and contribute to the continued success of our second-hand sales and repair services.

Key Tasks, Duties & Responsibilities

  • Act as trusted key-holder, ensuring smooth opening/closing and operational standards.

  • Manage inventory, repairs, and quoting systems to maximise efficiency.

  • Lead and mentor staff, introducing sales strategies to drive revenue.

  • Support the continued development of our in-store second-hand sales processes.

  • Deliver excellent customer service, resolving concerns with professionalism.

  • Use advanced product knowledge in photographic equipment to provide expert recommendations.

Pay & Hours

  • Pay range: $28.00 – $32.00 per hour (depending on experience and skills).

  • Type of work: Full-time, permanent.

  • Minimum guaranteed hours: 40 hours per week.

  • Shifts: Must be available to work on weekends as part of the roster.

Minimum Skills, Experience & Qualifications

  • At least 2–3 years’ experience in retail sales, preferably in photographic or technology-related environments.

  • Proven leadership experience within a retail setting.

  • Strong knowledge of photographic brands, gear, and customer needs.

  • Proficiency with Microsoft Office Suite and retail software (experience with Apple Pro Apps, Adobe or similar media tools advantageous).

  • Education background preferably in Film, Media Production, or a related field.

  • Full clean driver’s licence preferred but not mandatory.

  • Clear criminal record (required for Second-Hand Dealer Licence).

Preferred but not mandatory:

  • Experience implementing structured quoting and invoicing systems.

  • Experience establishing or managing second-hand retail processes.

This role requires a strong combination of customer service, retail leadership, and technical product knowledge. We encourage suitably experienced candidates to apply, including those with transferable skills from related industries.

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