Reporting Line 

The Education Manager reports to the Director, whose remit is Academic Leadership, NZQA compliance and external liaison (partnerships & marketing). Your role is to own and optimise all internal operations, freeing the Principal to focus on strategy, regulatory stewardship and external engagement.

About the Institute 

Established in 1995, Zealive Institute is a boutique, NZQA Category 1 private training provider located in the heart of Auckland. We deliver NZQA-approved English-language programs and customized training for international students from more than 30 countries. As a signatory to the Code of Practice for the Pastoral Care of International Students, we pride ourselves on small-class excellence, wrap-around student support and a vibrant multicultural community.

 

Key Responsibilities 

 

Internal Operations & Administration 

- Manage the complete student life-cycle (admissions, enrolment, orientation, attendance, assessment tracking, graduation and alumni follow-up). 

- Build and maintain the master timetable, classroom allocations and relief-teacher rosters. 

-  Ensure 100 % data accuracy in the SMS for NZQA and related reporting. 

 

Compliance & Quality Assurance Support 

- Prepare evidence packs, self-assessment reports and moderation schedules on behalf of the Principal for NZQA audits and other related reviews. 

- Monitor all policy updates from NZQA, the Education Code and Immigration instructions; brief the Principal and implement required changes. 

 

Staff & Resource Coordination 

- Supervise the Student Services and Administrative Assistants; set KPIs and conduct performance reviews. 

- Manage suppliers (printing, textbooks, online platforms, excursions) and maintain asset registers for IT and classroom resources. 

 

Student Welfare & Incident Management 

- Oversee orientation, academic counselling, attendance interventions and critical-incident response. 

- Ensure emergency procedures are current and tested; manage student fee protection and refund processes.

 

Financial & Continuous Improvement 

- Prepare operational budgets and report variance to the Principal monthly. 

- Analyze student feedback and graduate outcomes to recommend program enhancements.

 

Essential Qualifications & Experience 

- Tertiary qualification (master or higher) in Education, Business/Administration, Social Sciences, STEM or related field. 

- Minimum five years’ leadership experience in an academic, training, university or large-scale service organization, with proven success in: 

  – operational design and continuous improvement, 

  – stakeholder and resource management, 

  – regulatory or quality-assurance compliance. 

- Demonstrated ability to secure and administer significant external funding, grants or large project budgets. 

- High-level competence in office productivity suites and student/learning-management or similar administrative platforms. 

- Excellent written and verbal communication skills in English; additional language proficiency is advantageous. 

 

Desirable Attributes 

- Post-graduate study or professional experience in Educational Leadership, Project Management or Quality Assurance. 

- Experience in international education, cross-cultural settings or partnership development. 

- Record of launching revenue-generating training or outreach program. 

- Familiarity with New Zealand’s education, immigration or pastoral-care regulations. 

- Strong organisational and event-management background.

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