We are seeking ICT Support Technicians to join our team on a full-time basis in Auckland. We have an exciting opportunity for you to join our team as an ICT Technician specializing in phone and computer repair. You will work a minimum of 30 hours and a maximum of 40 hours a week. You will be paid $25 -$30 per hour, depending on experience. You may need to work on weekends

You will be responsible for:
•    Mobile phones and tablet screen glass refurbish / replacement
•    Expert in all kinds of micro soldering
•    Good understanding of PCB components, diagnose faults and repair
•    Install or configure software and driver on devices.
•    Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
•    Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
•    Attentive at the front desk to make new tickets and assist in sales support.
•    Provide excellent customer service to customers physically as well as over phone support.
•    Resolve customer issues and concerns in a timely and efficient manner.
•    Continuously improve your knowledge of our products and services.
•    Ability to multitask and manage multiple customer interactions simultaneously.

A successful applicant will:


•    A team player
•    Must be able to work on the flexible roaster
•    Have good communication and customer service skills
•    Computer skills and experience with customer service software
•    2-3 years of Relevant experience in similar fields preferred OR Level 4 or higher qualification.

Applicant must be able to commence employment by 20th march. To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our team!

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