Service Foods is seeking a strong, capable, and detail-oriented Operations Manager to lead our Christchurch branch.

You’ll play a key role in driving operational excellence and continuing the success of our Otautahi operations. This role reports directly to the GM – South Island.

Mō te tūranga mahi | About the role:

As Operations Manager, you’ll oversee all aspects of our established facility in Woolston, Christchurch — managing people, processes, and performance across warehouse, processing facilities, logistics, and inventory, with a strong focus on achieving DIFOT targets.

Your mahi is to grow people and operations — building capability, improving systems, and driving performance across the branch.

🛠 Key Responsibilities:

  • Manage day-to-day operations including warehouse, inventory, fleet, logistics and processing facilities.
  • Develop and implement strategies to improve efficiency and reduce costs
  • Oversee resource allocation and scheduling to ensure timely deliveries and excellent customer service
  • Lead, coach, and mentor line managers, supervisors, and frontline staff
  • Monitor operational costs and implement cost-saving measures
  • Ensure FIFO stock rotation and minimise errors, credits, and wastage
  • Enforce health & safety and food safety protocols
  • Collaborate with sales and procurement teams for seamless coordination
  • Analyse KPIs and performance metrics to drive continuous improvement
  • Foster a culture of collaboration, accountability, and operational excellence

He kōrero mōu: About you:

A tertiary qualification in business, logistics, warehousing, operations, or a related field is preferred.

You’ll bring at least 5 years of leadership experience in warehouse or logistics operations, ideally within the foodservice industry. People management skills are essential.

✅ You’ll Bring:

  • Proven expertise in operations management, planning, and performance monitoring
  • Strong leadership and team development capabilities
  • Excellent communication and influencing skills
  • Strategic thinking and problem-solving abilities
  • Proficiency in MS Office and relevant software systems
  • Knowledge of health & safety regulations and best practices
  • Flexibility to work outside regular hours when required

Mō Service Foods | Working with Us

Our values—creativity, resilience, inclusivity, collaboration, work ethic, and humility—are at the heart of everything we do. We celebrate the diversity of Aotearoa and are committed to creating a workplace where everyone can thrive and be their authentic selves.

Me pēhea te tuku tono | How to Apply

If you're a hands-on, results-driven leader with a passion for operational excellence and team development, we’d love to hear from you.

👉 Apply now by submitting your CV and cover letter via our Careers Page.

📌 Please note: Applications will only be accepted through our online portal.

Ngā Herenga | Requirements

  • NZ citizenship, residency, or a valid work visa is required
  • Successful candidates will undergo reference checks, Ministry of Justice and ACC checks, and pre-employment drug and alcohol screening.
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