Job Details:

  • Location: Auckland
  • Position: Customer Service Manager                                                                         
  • Term: Permanent full time position
  • Wage: $33.70-35.00 per hour
  • Hours of work: 40 hours per week
  • Shifted from Monday to Friday

Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.

The ideal candidate should have:  

  • Bachelor degree in business management or other relevant field.

  • Bilingual ability is preferred for the best services to non English speaking clients;

  • Excellent communication skills;

  • Excellent time management skills;

  • Reliable and able to work under pressure.

Duties and Responsibilities:

  • Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;

  • Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.

  • To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.

  • Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;

  • Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.

  • Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.

  • To perform other tasks the employer may reasonably request.

To pursue this opportunity further please email your CV to [email protected]. You must have New Zealand residency or a valid New Zealand work visa. Only short-listed candidates will be contacted.

 

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