Business Consultant (AI & Cloud)

The Role

We’re looking for a client-facing Business Consultant who can translate business problems into actionable AI-enabled solutions. You’ll work end‑to‑end—from discovery and process mapping to solution design, delivery oversight, and value realisation—partnering closely with product, data, and engineering.

What you’ll do

• Lead discovery workshops to understand client goals, customer journeys, and operational pain points

• Map “as‑is” and “to‑be” processes; quantify baseline metrics and success criteria (SLAs, AHT, CSAT, cost-to-serve)

• Shape AI-enabled roadmaps (e.g., virtual agents, agent assist, ticket routing, task automation, analytics)

• Write clear business requirements, user stories, and acceptance criteria; manage delivery with agile practices

• Build pragmatic business cases and ROI models; present recommendations to executive stakeholders

• Pilot and iterate solutions; measure outcomes and drive adoption/change management

• Prepare client proposals and Statements of Work; support presales and account growth

• Stay current on regulations, data privacy, and model governance best practices

What you’ll bring

• 3–6 years in management consulting, digital transformation, or SaaS/AI solution delivery

• Strong process analysis and requirements gathering skills; ability to simplify complex problems

• Experience with customer operations (CX/contact centre, service, sales ops) or back‑office automation

• Comfortable working with data and metrics (dashboards, KPIs, basic analysis)

• Excellent communication: workshop facilitation, executive storytelling, crisp documentation

• Hands‑on with modern tooling (e.g., Jira/Confluence, Notion, Miro, Power BI/Tableau)

Nice to have

• Exposure to LLM applications (chatbots/agent assist), RPA/workflow tools, or CRM platforms (Salesforce, HubSpot, Zendesk)

• Basic familiarity with prompt design/guardrails, evaluation, and model governance

• Sector experience with SMEs in retail, logistics, hospitality, or professional services

Why CloudBridge

• Meaningful impact for SME clients across the South Pacific

• Close‑knit, high‑ownership culture with rapid learning loops

• Competitive salary + performance bonus + professional development budget

• Hybrid work, modern tooling, and clear growth pathways

How to apply

Send your CV and a brief note on a transformation you’ve led (problem → approach → outcome) to careers@cloudbridge.co.nz with the subject “Business Consultant – Your Name”. If available, include artifacts (process maps, BRDs, dashboards) or a portfolio link. Applications reviewed on a rolling basis.

CloudBridge is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.