ICT Account Manager

Harvey Communication 2016 Limited, trading as 2degrees Papamoa, is looking for a highly motivated ICT Account Manager to join our team in Papamoa. This role is ideal for an individual who thrives in a fast-paced sales environment and enjoys building strong relationships with clients.

The role will be based in Masterton and is a full-time position with minimum of 30 to 40 hours of work per week. Pay Starts from $34 per hour.

Key Responsibilities:

• Market Research & Lead Generation: Conduct research and compile lists of potential business clients using trade directories, industry networks, online databases, and other relevant sources to identify sales opportunities.
• Needs Assessment & Solution Recommendation: Assess client requirements by discussing their business challenges and objectives, recommending suitable ICT products and services that align with their specific needs.
• Account Growth: Oversee the sale of 2degrees ICT products and services to existing clients while identifying additional sales opportunities within these accounts. Build new client relationships and ensure customer satisfaction and retention.
• Client Engagement & Sales Visits: Regularly visit existing and prospective clients to understand their business needs, identify selling opportunities, and promote 2degrees ICT products and services.
• Product & Market Knowledge: Stay updated on the employer’s products and services, market trends, competitor offerings, pricing strategies, and customer preferences to refine sales approaches.
• Quotation & Negotiation: Prepare and present price quotations, negotiate contract terms, discuss payment and credit options, and ensure mutually beneficial agreements before finalising deals.
• Order Fulfilment & Service Coordination: Arrange the delivery of goods, installation of equipment, and provision of services to ensure seamless execution of sales commitments.
• Customer Follow-ups & Issue Resolution: Conduct post-sales follow-ups to confirm customer satisfaction, address concerns, facilitate necessary adjustments or replacements, and resolve any service-related issues.
• Sales Reporting & Expense Management: Prepare and maintain sales reports and provide insights to sales management regarding the marketability of ICT goods and services.

What We’re Looking For:

• A Bachelors qualification in sales, marketing, business management,Computer Science, or any bachelors.
• Experience in sales, business development, or a related role would be advantageous.
• Excellent communication and interpersonal skills.
• Ability to identify client needs and offer effective solutions.
• Negotiation and problem-solving abilities.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.