Position Overview
The Lead Dispatcher oversees the day-to-day coordination and performance of the dispatch team, ensuring that transport operations run efficiently, safely, and in line with company standards. This role provides leadership and support to a small team of dispatchers, acting as the key link between Operations Management, drivers, and customers. The Lead Dispatcher assists with workload management, problem-solving, and decision-making across all dispatch activities, while maintaining hands-on involvement in scheduling and customer communications.
Key Responsibilities
Team Leadership & Coordination
• Lead and support a team of 3–4 dispatchers to ensure all transport jobs are planned and
executed efficiently.
• Allocate daily dispatch duties, manage workload balance, and provide guidance on
complex jobs or scheduling conflicts.
• Act as the first point of contact for escalation from dispatchers and drivers.
• Train, mentor, and develop dispatchers in line with company processes and standards.
• Monitor performance and accuracy of dispatch entries in Trifecta (or equivalent TMS).
Operational Delivery
• Oversee daily job scheduling to ensure optimal use of trucks and drivers.
• Ensure all jobs are dispatched with correct details — time, location, load type, equipment, and driver requirements.
• Support the Operations Manager with planning for peak workloads, backloads, and
regional scheduling.
• Monitor on-road performance, delays, and respond to unexpected issues such as
breakdowns, delays, or access problems.
• Liaise with customers to confirm delivery times, resolve issues, and maintain high service
standards.
Communication & Reporting
• Communicate clearly with drivers, dispatchers, and management to ensure smooth
workflow.
• Provide input to operational improvement initiatives and cost efficiency reviews.
• Work closely with the Maintenance and Yard teams to align truck availability and
maintenance schedules.
Systems & Compliance
• Ensure accurate and timely data entry in Trifecta, EROAD, and related systems.

• Monitor compliance with fatigue management, route permits, and load restraint
requirements.
• Support adherence to company Health & Safety, Site Connect, and customer site
requirements.
• Maintain knowledge of company fleet capabilities and limitations.
Skills & Attributes
• Strong leadership and team coordination skills.
• Excellent communication and problem-solving abilities.
• High attention to detail with strong time management.
• Calm under pressure and able to make sound operational decisions.
• Proficient in transport management systems (e.g., Trifecta), EROAD, and Microsoft 365.
• Customer-focused with a solutions-driven approach.
Qualifications & Experience
• Minimum 3–5 years’ experience in transport dispatching or logistics coordination.
• Experience leading or mentoring staff in an operational environment.
• Strong knowledge of heavy transport, crane truck operations, or construction logistics
preferred.
• Understanding of NZTA regulations, CoR, and H&S compliance.


Reports To -Operations Manager
Direct Reports - Dispatchers (3–4 staff)

Apply Now
Save