Customer Service Manager

• Maintaining a good team environment for staff, ensuring a positive atmosphere is 
  kept in the store
• Planning and observing interactions between customers and staff 
• Seeking for feedback and reviews from customers in relation to the service they have 
  received
• Being the first point of contact for any conflicts that may arise between customers 
  and staff
• Handling complaints from customers and providing solutions
• Brainstorming ways of improving customer experience within the store
• Examining and approving returns
• Implementing a standard of customer service 

Successful candidates must have at least 2 years of proven relevant work experience or a relevant qualification of at least level 4 or above.

Please note this is a full time role with guaranteed hours of at least 30 hours per week.