Store Manager

Some of the key duties for this role includes:

• Select, Recruit, Train and supervise store staff including sales representatives.
• Foster a positive and inclusive work environment, motivating the team to achieve sale and service goals.
• Ensure excellent shopping and service experience by greeting, assisting and resolving customer enquiries and issues.
• Handle escalated Customer concern or complaints professionally and providing satisfactory resolutions.
• Oversee daily store operations, including opening and closing procedures, cash handling and maintaining records.
• Provide advice to customers , guiding them on products and services offered.
• Achieve store sales target by monitoring and optimising sales performance.
• Set competitive pricing strategies in line with company goals to drive revenue growth.
• Formulate and implement marketing strategies and promotions to drive customer engagement and increase sale.
• Analyse market trends to adjust marketing efforts and stay competitive.
• Collaborate with suppliers to negotiate prices and ensure timely product availability.
• Manage budgets, oversee inventory management including stock ordering.
• Ensure accurate management of inventory, including conducting regular stock checks, managing and monitoring product displays.
• Ensure compliance with occupational health and safety regulations.
• At least more than 2 years of customer handling work experience or level 7 qualification is required.