Toss is 100% NZ Owned company in the Quick-Service Restaurant (QSR) category with a mission to build a healthier and more sustainable fast-food system. 

We are looking for a customer service superstar and commercially savvy Store Manager that oversees the day to day Operation of our busy store in Auckland city.

Key tasks and Responsibilities

Operational Management

  • Oversee daily operations to ensure everything runs efficiently and to the highest standard.
  • Maintain an exceptional customer experience at all times.

Staff Management

  • Recruit, train, lead, and motivate a passionate team.
  • Create and manage rosters to balance wage costs with operational needs.
  • Foster a positive, supportive workplace culture that encourages teamwork and mutual respect.

Financial Control

  • Manage budgets, implement wage control, and monitor key financial metrics.
  • Maintain profitability through careful cost management and stock control.

Food Control & Compliance

  • Ensure compliance with food safety regulations and manage the Food Control Plan.
  • Maintain high standards of food quality, hygiene, and presentation.

Ordering & Inventory

  • Manage stock levels, place orders, and minimise wastage.

Marketing and promotion

  • Organise food and beverage events, promotions and advertising.

Customer Service

  • Resolve customer queries or complaints professionally and promptly.
  • Uphold our reputation as a welcoming, helpful, and customer-focused business by delivering exceptional service

Requirements

  • Preferred 1 to 2 years of experience in the hospitality industry.
  • The ideal candidate should hold a qualification at New Zealand Qualifications Framework (NZQF) Level 6 or above, or an equivalent overseas qualification.
  • Must be able to work a variety shift including weekends and public holidays if required.
  • Proven ability to manage budgets, wage control, rostering and ordering processes.
  • Knowledge of health, safety, and food control regulations.

Personal requirements

Retail Store manager needs to be:

  • good at managing and leading people
  • good at customer service
  • good at communicating
  • able to work well under pressure
  • friendly, patient and helpful
  • motivated and organised

Position

This is a full-time permanent position requiring 30–35 hours per week. The ideal candidate should also be available to work additional hours when needed.

Pay rate

$30 to $33 per hour, depending on experience.

Job Location

1/143 Wellesley Street West, Auckland, NZ, 1010

 

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