Senior Fleet Tyre Technicians-All Branches Across New Zealand

About the job: Carter’s Tyre Service Ltd is seeking Senior Fleet Tyre Technicians to join our Fleet Service team. Applicants may be assigned to work across any of our branches throughout New Zealand, including the following regions: Auckland, Waikato, Northland, Bay of Plenty, Manawatu/Whanganui, Taranaki, Hawke’s Bay, Wellington, Canterbury, Otago, Southland, and Nelson.

The successful candidates will be responsible for tyre management on our clients’ commercial fleets, including callouts and after-hours support. The work will involve servicing commercial trucks, utility vehicles, heavy construction equipment, and off-road vehicles. Flexibility to travel and work in different regions may be required depending on operational demands.

Your hours will be Monday to Friday, between 7:30am – 5:00pm, with rostered Saturdays 9:00am – 12:00 noon and rostered callouts.

SPECIFIC DUTIES & RESPONSIBILITIES

Customer Service

▪          Delivery of high-quality service and specific products to customers.

▪          Demonstrate product knowledge and show customers how to maximise the benefits.

▪          Perform tyre inspections and record them through the TMS system (Fleet Service).

▪          Identifies abnormal wear and potential hazards for heavy machines and equipment.

▪          Strip and fit tyres as required, following the standard operating procedure.

▪          Repair punctures according to the company guidelines.

▪          Repairs and maintains tyres with chemical or vulcanised components.

▪          Removes and replaces wheels and rims

▪          Refit tyres and perform inspection checks in accordance with service information requirements.

▪          Maintain one’s own presentation and positive behaviours towards customers, employees and vendors – be the face of Carter’s Tyre Service.

Procedures and Process Adherence

▪          Compliance with the Service Level Agreement process, including TMS processes.

▪          Ensure that all work processes are completed accurately, on time, and in full (e.g., job sheets, timesheets, TMS, vehicle audits), meeting operational deadlines.

▪          Company uniforms must always be worn.

▪          Vehicle audits and checks must be completed.

▪          Report any damage or wear and tear to the vehicle and tools as soon as it happens.

▪          Adhere to rosters, including Saturday and call-out rosters.

▪          Vehicles must be kept clean – inside and out.

 GENERAL DUTIES & RESPONSIBILITIES

▪          Be punctual and work the hours and times specified.

▪          Prioritise workload to ensure work of the most significant importance to the business is undertaken with
  urgency and to a high standard.

▪          Support and help develop a positive workplace culture.

▪          Demonstrate excellent interpersonal communication skills.

▪          Undertake all duties and responsibilities outlined in this Job Description and all other duties as required
 by the business.

▪          Comply with all employment obligations.

▪          Promptly undertake to complete all reasonable and lawful instructions and directions given.

▪          Serve the business in good faith, promoting and protecting the business's best interests.

▪          During work time, and such other times as may be reasonably required, dedicate all effort to the
 execution and fulfilment of the duties, responsibilities, obligations and instructions related to
 employment.

▪          Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or
 observing others in the workplace.

SKILLS, EXPERIENCE & EDUCATION

Essential:

▪          Tyre Industry knowledge – tyre fitting, wheel alignment.

▪          Level 4 NZQCF relevant qualification or at least 3 years of relevant Tyre industry experience - especially fleet   service experience may substitute for the formal qualification.

▪          A clean and full NZ driver's licence or equivalent.

▪          Ability to quickly develop effective working relationships with internal and external customers/stakeholders.

▪          Quick learner of systems.

▪          Accurate with figures and attention to detail.

▪          Effective communication skills, both verbal and written

▪          A friendly and positive outlook with a customer service focus

Advantageous but not required:

▪          At least a class 2 driver’s licence

▪          Qualification in Tyre Fitting.

▪          Experience with a team environment.