Customer Services Representative - Manufacturing

This is a fantastic opportunity for someone who enjoys being the central link between clients, sales, and production — and who thrives in a fast-moving manufacturing environment.

Why You’ll Love It Here

• Locally made, globally backed – Work for a well-established, international company with strong roots in NZ manufacturing.

• Great culture – Collaborative, friendly team that values communication, humour, and excellence.

• Career development – Ongoing mentoring, training, and pathways into other areas like Sales, Operations, or NPD over time.

• Purpose-driven – Be part of an organisation leading the way in printed, sustainable and innovative packaging solutions.

What You’ll Be Doing

You’ll play a key role in supporting B2B clients and ensuring their packaging projects run smoothly — from order to delivery.

• Liaise with clients daily via phone and email, providing updates, answering questions, and delivering best-fit solutions in a professional and timely manner

• Coordinate between customers, production, and internal teams to keep jobs on track

• Assist with quotes, reports, and forecasting for the sales and production teams

• Maintain data integrity across CRM and ERP systems

• Keep a close eye on detail, quality, and timelines

This is a full-time, office-based role near Christchurch Airport, working Monday–Friday. Candidates must be able to work 8:00 AM–5:00 PM (8 hours/day), with some flexibility for staggered start and finish times.
Start date: Early to mid-January

About You

You might currently be working in customer service, production coordination, sales support, or office administration within a manufacturing, print, or packaging business — or you’re looking to step into a role where you can grow in these industries.

You bring:

• Minimum 2 years’ experience in an office-based customer-focused role

• Excellent written and verbal communication skills

• Strong Excel and systems capability (CRM or ERP experience a plus)

• Highly organised with strong attention to detail

• Comfortable juggling competing priorities while working methodically and maintaining high standards

• A positive, solutions-focused approach

• Tertiary qualification in Marketing, Business/Commerce, or a related field (preferred, but not essential)

If you’re career-minded, enjoy seeing how products are made, and thrive working with both clients and operations teams — this role offers variety, growth, and a strong career pathway.

Apply now and make 2026 your year to grow with a company that truly values its people.

How to Apply

Apply now with your CV in Word format. We recommend including a cover letter outlining why you’d be a great fit.

Contact: Chanelle Bryan – Recruitment Specialist
Phone: 09 600 5151
Email: [email protected]

First interviews will be conducted via video.
Medical, drug, and skills-based testing will apply.

Due to application volumes, only shortlisted candidates will be contacted within 7 working days.
Applicants must have the right to work in New Zealand.