Client Service Manager

About the Role

This is a hands-on, relationship-focused role where you will be the primary point of contact for wholesale customers, franchise owners, key supply partners and retail customers.

You’ll ensure customers receive timely responses, accurate information, and reliable product supply, while helping our team maintain efficient workflow and organised processes.

Key Responsibilities

·       Act as the main contact for wholesale and franchise customer queries

·       Manage order processing, follow-ups, and supply coordination

·       Work closely with warehouse and purchasing teams to align stock and supply

·       Assist with onboarding new franchise stores and wholesale accounts

·       Prepare customer communications, product updates, and promotional details

·       Developing effective communication platforms for clients and staff.

·       Inspiring repeat business from clients by developing effective communication platforms for clients and staff.

·       Developing and reviewing policies, programs, and procedures concerning customer relations and the goods and services provided.

·       Providing direction and feedback to team members and assisting with recruitment.

·       Inspiring repeat business from clients.

·       Ensure alignment with company goals and customer expectations

·       Conducting customer service workshops and presentations.

·       Monitoring and measuring client satisfaction by analyzing feedback and implementing improvements.

·       Liaising with different departments about client queries.

·       Offering advice to clients on services and products.

·       Developing surveys and capturing client information.

·       Participating in marketing campaigns.

·       Dealing with client requests and troubleshooting problems.

About You

·       2 years’ experience or level 4 qualification required.

·       Strong communication skills (phone and email)

·       Friendly, proactive, and customer-focused attitude

·       Good MS Excel and Word skills

·       Ability to manage multiple tasks and prioritise under pressure

·       Experience in FMCG, retail, wholesale, logistics, or customer service (preferred but not essential)

·       Confidence dealing with owners, managers, suppliers, and internal teams

·       Willingness to learn systems, products, and processes

Why You’ll Love Working With Us

·       Stable, fast-growing business with strong values

·       Supportive and collaborative team environment

·       Opportunity to grow into senior roles as the franchise network expands

·       Hands-on role with real responsibility

·       Competitive hourly rate and long-term progression opportunities

Location: Sydenham, Christchurch

Hours: Minimum 30 hours per week

Hourly Rate: $23.50 per hour

How to Apply

If you’re someone who enjoys building strong customer relationships, solving problems, and keeping operations running smoothly, we’d love to hear from you.

Please send your CV and a short introduction to: [email protected]