Service Foods is seeking a capable, detail-oriented, and proactive Dispatch Office Manager to lead our warehouse dispatch office operations. You’ll play a key role in ensuring timely and accurate order processing, managing team performance, and driving operational excellence across our dispatch office for Waikato Operations based in Hamilton.

Mō te tūranga mahi | About the role:

As Dispatch Office Manager, you’ll oversee the day-to-day operations of our dispatch office, ensuring smooth coordination of logistics, order processing, and customer credit support. You’ll lead a high-performing team, maintain compliance with safety and food standards, and collaborate across departments to deliver exceptional service outcomes.

Your mahi is to grow people and processes — building capability, improving systems, and driving performance across dispatch operations.

🛠 Key Responsibilities:

  • Oversee daily dispatch coordination and ensure timely, accurate order processing
  • Manage customer credits, POD requests, and returned goods documentation
  • Lead, coach, and mentor the dispatch office and pick pack teams
  • Monitor team KPIs, including DIFOT, credit resolution time, and dispatch accuracy
  • Maintain dispatch logs, inventory records, and office documentation
  • Ensure compliance with health & safety, food safety, and company SOPs
  • Manage consumables and ensure dispatch equipment is operational
  • Collaborate with internal teams to resolve operational issues and improve service delivery

He kōrero mōu | About you:

You’ll bring proven experience in warehouse, logistics, or dispatch office management, with strong leadership and communication skills. A background in food service operations and familiarity with inventory systems are a plus.

The offer:

  • Full-time permanent role (30-40 hours a week)
  • Rostered between Sunday and Friday, 5:30 pm to 2:00 am 
  • $28.00 to $30.00 hourly rate
  • Based at Te Rapa, Hamilton
  • Discounted staff orders etc.
  • Access to EAP services
  • Working for a reputed and established 100% Kiwi-owned company.

The person:

Our ideal candidate will have: 

  • Either three years of office management or a tertiary qualification.
  • Strong understanding of dispatch coordination, inventory systems, and office administration.
  • Experience in team leadership and performance management.
  • Familiarity with health and safety regulations and compliance standards.
  • Excellent literacy, numeracy and communications skills. 
  • Excellent computer skills and accurate data entry 
  • Reasonably good knowledge and experience of MS Office (Word, Excel, Outlook)
  • Knowledge and experience in Salesforce and the Sage/ERP system are beneficial
  • Knowledge of NZ food products and basic ingredients.
  • Flexibility to work varied hours, including early mornings, late evenings, weekends, and holidays, as needed.

Applicants for this position must have NZ citizenship, residency or a valid work visa. Shortlisted candidates will be contacted via phone/text/email.

Note: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks, including Ministry of Justice (MOJ) verification, ACC and a drug test.

If you are interested in this role, please apply online by attaching a copy of your current CV.

Apply Now
Save