The Kitchen & Bathroom Warehouse Limited is a fast-growing supplier of high-quality kitchen and bathroom products, serving both retail and trade customers across Auckland and wider New Zealand. With a commitment to innovation, customer service, and operational excellence, we are looking for an experienced General Manager to lead the business into its next stage of growth.

We are seeking a strategic, results-driven, and hands-on General Manager to oversee daily operations, drive business development, manage staff, and strengthen our market presence. The ideal candidate has strong leadership capabilities, a deep understanding of retail/wholesale operations, and the ability to streamline processes while expanding business opportunities. This is a permanent full-time positions and you are required to work at least 40 hours per week.

Key Responsibilities

Business Leadership & Strategy

  • Develop and execute business strategies to achieve growth, profitability, and operational targets.
  • Identify and implement process improvements to enhance efficiency and customer experience.
  • Lead long-term planning relating to product lines, sales channels, and market expansion.

Operational & Financial Management

  • Oversee daily operations, inventory control, procurement, logistics, and store management.
  • Monitor budgets, financial performance, and cost controls to ensure strong profitability.
  • Analyse sales data and market trends to guide business decisions.

Team Leadership

  • Manage, mentor, and develop a diverse team across sales, warehouse, admin, and customer service.
  • Ensure high performance, clear communication, and a positive work environment.
  • Drive training, workforce planning, and performance review processes.

Sales, Marketing & Customer Relations

  • Lead retail and wholesale sales initiatives to increase revenue and market share.
  • Manage key customer accounts and build strong relationships with suppliers, contractors, and partners.
  • Oversee marketing initiatives, promotions, and brand development.

Quality & Compliance

  • Ensure product quality standards, showroom presentation, and customer service excellence.
  • Maintain compliance with workplace health & safety, employment regulations, and company policies.

Skills & Qualifications

Essential

  • At least a Master’s Degree is required with specialisation in Management, Business, or Marketing
  • Proven experience in a management role is required
  • Strong business acumen with excellent financial and operational management abilities.
  • Experience leading multi-functional teams and improving organisational performance.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication, negotiation, and problem-solving skills.

 

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