Student Services Administrator

The Student Services Administrator supports the delivery of a high-quality student experience from admission through to course completion. The role provides administrative and customer service support within a multicultural education environment, ensuring accurate processes, effective communication and a welcoming campus experience for international students.

Key Responsibilities

Student Services & Admissions

• Process student applications, enrolments and enquiries through internal systems and email.

• Issue enrolment documentation accurately and promptly.

• Maintain up-to-date and accurate student and agent records.

• Communicate professionally with students and education agents regarding enrolments, bookings and general enquiries.

• Support amendments, confirmations and administrative changes related to student bookings.

Accommodation & Homestay Coordination

• Provide administrative coordination of student accommodation and homestay arrangements.

• Support placement processes, arrivals, departures and accommodation changes.

• Communicate with students and host families regarding accommodation matters.

• Update internal systems and records relating to accommodation and homestay.

Administrative & Financial Support

• Provide administrative support to finance processes in liaison with the Finance team.

• Assist with preparing invoices, tracking payments and organising financial documentation.

• Maintain organised electronic records and filing systems.

Reception & General Duties

• Manage front desk reception, phone calls and email enquiries.

• Ensure reception and common areas are tidy, professional and welcoming.

• Open the school each morning and ensure facilities are ready for daily operations.

• Escalate complex or sensitive matters to senior staff when required.

Compliance & Student Wellbeing

• Support pastoral care processes and student wellbeing.

• Ensure work practices align with the Code of Practice for the Pastoral Care of International Students.

• Maintain confidentiality and professionalism at all times.

Key Skills & Attributes

• Strong administrative and organisational skills with attention to detail.

• Clear, professional and friendly communication skills.

• Customer-focused approach with empathy for international students.

• Ability to manage multiple tasks and prioritise workload effectively.

• Competent computer skills, including Microsoft 365 and online systems.

• Willingness to learn internal systems and processes.

• Ability to work collaboratively within a team and under supervision.

Additional pre-requisites
The role requires:

• A full New Zealand driver's licence, and

• A pre-employment drug test.