We are a leading cleaning service provider based in Greymouth and Hokitika(West Coast), delivering high quality, reliable cleaning solutions to our clients.

With a commitment to service excellence, and client satisfaction, we seek a proactive Service Manager to lead operations, maintain service standards, and build lasting relationships with clients and staff. 


Key Responsibilities
-Oversee day to day operations and customer service delivery.
-Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.
-Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.
-Develop, implement and review customer service policies, procedures and after sales service programs
-Schedule and roster staff, manage attendance, and ensure operational coverage.
-Ensure staff and service delivery complies with NZ Health & Safety regulations.
-Train, coach, and supervise staff, conduct inductions, safety briefings, and performance reviews.
-Identify opportunities for training and process optimisation.
-Foster a positive work culture focused on service excellence, teamwork, and professional development.


Qualifications & Experience
-Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study
-At least 2 years’ relevant work experience may substitute for a formal qualification
-Leadership experience
-Interpersonal, communication, and problem solving skills
-Competent with Microsoft Office and customer service systems
-Organisational, scheduling, time?management and coaching capabilities


What We Offer
-Competitive hourly rate: $30.00–$35.00 (based on experience and qualifications)
-Permanent full time position with 40 hours per week
-Be part of an inclusive team culture focused on delivering excellence in customer experience and quality services


How to Apply
To apply, please submit your CV and a brief cover letter outlining:
1. Your suitability for the role
2. Your current visa status
3. Your availability

Upload and apply through MyJobSpace.

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