Service Manager

About Us

ZEMO PRODUCE LIMITED is a New Zealand-based premium mushroom producer supplying high-quality fresh produce to retail, wholesale, and food industry customers. Our business integrates modern production systems, quality assurance, and logistics to deliver consistent and reliable products to long-term clients. We are seeking an experienced Service Manager to support customer service operations and internal service coordination across the business.

About the Role

The Service Manager is responsible for overseeing customer service functions and coordinating service-related activities between internal teams. This role ensures smooth order fulfilment, accurate service delivery, and effective communication with key customers. The position plays an important role in maintaining service standards, supporting internal processes, and contributing to the efficient operation of the business.

Key Responsibilities

• Manage day-to-day customer service operations, including order processing, scheduling, and delivery coordination.

• Serve as a key point of contact for retail, wholesale, and food industry customers.

• Coordinate service workflows between production, quality control, logistics, and administrative functions.

• Monitor service performance, order accuracy, and delivery timelines, and address issues as they arise.

• Handle customer enquiries, service issues, and complaints in a professional and timely manner.

• Maintain accurate service records, reports, and internal operational documentation.

• Support the ongoing improvement of service processes and internal operational efficiency.

• Ensure service activities comply with food safety standards, quality systems, and regulatory requirements.

Requirements

• A qualification equivalent to a New Zealand Level 6 Diploma or higher in Business, Management, or a closely related discipline.

• At least 2 years’ experience in an administrative management, service management, office management, or operations support role within a professional or commercial environment.

• Demonstrated experience coordinating internal processes, documentation, and service workflows across multiple business functions.

• Strong organisational and time-management skills, with the ability to manage competing priorities and deadlines.

• Excellent written and verbal communication skills, with confidence liaising with internal teams and external stakeholders.

• High attention to detail and accuracy when managing records, reports, and operational documentation.

• Confident use of business systems, including document management tools, spreadsheets, and workflow or operational systems.

What We Offer

• Permanent full-time employment with guaranteed 35 hours per week.

• A key service management role within a small, experienced, and collaborative team.

• Exposure to a quality-focused, regulated food production environment.

• Competitive remuneration based on skills and experience.