Restaurant Manager

Key responsibilities:

• Manage the day-to-day operations of the café/restaurant to ensure smooth and efficient service at all times.
• Oversee overall business performance, including financial planning, budgeting, and accurate reporting.
• Negotiate with suppliers, monitor stock levels, and maintain detailed inventory and ordering records.
• Organise and coordinate private functions, special bookings, and events to maximise business opportunities.
• Plan and implement marketing initiatives, seasonal promotions, and community engagement activities.
• Manage digital presence, including online reviews, social media engagement, and promotional content.
• ·       Nurture friendly relationships with customers to increase loyalty and boost our reputation
• ·       Add new menu items based on seasonality and customers’ preferences and coordinate with chefs
• Recruit, hire, and train new staff while preparing rosters, managing shifts, and monitoring staff performance.
• ·       Make the staff rosters and handle all the correspondence with staff
• Supervise and motivate team members to deliver consistent service quality and resolve customer concerns effectively.
• Monitor staff performance through regular reviews and provide coaching for professional development.
• Monitor customer feedback, analyse service issues, and implement improvements where required.
• Handle payments through both cash and card transactions and reconcile daily takings accurately.
• Complete paperwork and documentation for audits, compliance checks, and operational records.
• ·       Maintain updated records of daily, weekly and monthly revenues and expenses
• Ensure all equipment and machinery are maintained, serviced, and in good working order.
• Develop strategies to improve efficiency during peak hours and manage customer flow effectively.
• Handle recruitment paperwork, contracts, and ensure compliance with employment laws and regulations.
• Provide leadership during busy times by assisting on the floor while maintaining oversight of operations.
• Ensure compliance with food safety standards, workplace health and safety, and council audit requirements.
• Maintain cleanliness and presentation standards across all café and dining areas.
• ·       Clear customer table and set up after customer left
• ·       Ensuring that company policy standards are upheld
• ·       Perform any additional duties as directed by the Director.
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Requirements: 

• Diploma or higher relevant qualification or 2-3 years of relevant experience in managerial or supervisor position.
• Experience in managerial or supervisory position is an advantage.
• Hold LCQ qualification and/or General Manager Certificate to work in NZ
• Must have customer service work experience in hospitality industry
• Need to have that confidence of running a cafe independently
• Ability to multi-task to run a cafe
• Availability to work within opening hours (including weekends and holidays)
• Outgoing and engaging personality with great customer rapport

• Able to train and motivate staff

• Driver licence is an advantage but not essential.
• Ability to work shifts, over weekends, and on public holidays.