Our client is a leading manufacturer of high-quality specialty ingredients, proudly supplying food, beverage, stockfeed, and industrial customers across New Zealand, Australia, the Pacific, Asia, and beyond. With more than 80 years of local manufacturing heritage, they are known for quality, reliability, and strong customer partnerships.

The Role:
This is a fantastic opportunity for an experienced and dedicated Customer Service professional.

You will build strong, long-term relationships with a portfolio of customers, many of whom you will deal with on a regular basis. You will ensure your delivery of customer service is first rate and the process of ordering and delivery is handled with care, accuracy, and professionalism

Your responsibilities will include:

  • Processing customer orders and managing delivery timelines

  • Responding to queries on pricing, availability, ETA’s and product details

  • Handling credits, invoicing queries, complaints, and order issues

  • Supporting the external sales team and escalating specialist requests

  • Onboarding new customers and maintaining accurate client account records

  • Communicating closely with production, logistics, and sales teams to ensure smooth and efficient order fulfilment

Some orders will be straightforward, while others may be more complex, requiring attention to detail, strong coordination, and excellent communication throughout the supply chain.

 
Hours: 40 hours - Mon- Fri (7am, 7:30am, 8am starting time- you choose)


About You:

You will be an engaging, solutions-focused customer service professional, preferably who previous manufacturing environment experience. (Food, ingredients etc).

You will ideally bring:

  • 3+ years’ experience in B2B customer service

  • Exceptional written and verbal communication skills

  • A positive, professional, customer-centric approach

  • Strong organisational skills and attention to detail

  • Confidence working with Microsoft Office, Excel and order management systems

  • The ability to manage complex orders and problem-solve issues

  • A collaborative team mindset with initiative and enthusiasm

·         A high level of motivation, enthusiasm, and initiative

  • Enthusiastic to learn about your customers’ business & their specific needs

  • An understanding of logistics or supply chain processes (advantageous)

 Rewards:

  • Competitive salary, circa $70K, as well as

    • Medical insurance for you and your family (Children under 18)

    • Life insurance, 1-year annual salary payout 

    • Super Annuation of total of 7.5% (kiwi saver + 4% extra)

  • Opportunities for professional development and training.

If you are someone who listens, problem-solves, communicates clearly, and prides yourself on delivering exceptional customer service — this is an excellent opportunity to join a respected New Zealand manufacturer and genuinely make an impact.

To apply, please submit your CV to Lisa at [email protected] / 09 600 5155.

Please note: Only shortlisted applicants will be contacted (after 5 January) and within two weeks of your application.

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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