RETAIL ASSISTANT

JOB DESCRIPTION – RETAIL ASSISTANT  

Position Title: Retail Assistant – Lawn Mower & Outdoor Power Equipment
Employment Type: Full-time / Permanent
Guaranteed Minimum Hours: 30 hours per week
Working Hours: 30–40 hours per week, rostered
Location of Work: Lynfield, Auckland
Reporting To: Store Manager / Business Owner

Purpose of the Role  

The Retail Assistant supports the day-to-day operation of a specialist lawn mower and outdoor power equipment store, assisting customers with product selection, processing sales, handling stock, and supporting the service workshop. The role contributes to delivering a high standard of customer service while maintaining an organised, safe, and efficient retail environment.

This is a frontline retail role with exposure to machinery, parts, and service coordination.

Key Duties and Responsibilities  

1. Customer Service & Sales Support  

• Greet customers and assist with enquiries relating to lawn mowers, ride-on mowers, outdoor power equipment, spare parts, and accessories

• Provide basic product information, pricing details, and availability

• Process retail sales, invoices, and payments using POS and EFTPOS systems

• Escalate technical or complex product enquiries to the mechanic or store manager

2. Stock Handling & Merchandising  

• Receive, unpack, label, and display stock in accordance with store standards

• Maintain accurate pricing and product displays

• Assist with stock rotation and basic inventory checks

• Report low stock, damaged goods, or discrepancies to management

3. Workshop & Service Support  

• Book customer equipment in for servicing or repair

• Communicate service timelines and basic updates to customers

• Assist with the handling, movement, and storage of lawn mowers and machinery

• Maintain basic service records and job cards as directed

4. Store Presentation & Operations  

• Maintain cleanliness and organisation of the showroom, parts area, and front-of-house

• Assist with opening and closing procedures as rostered

• Follow company policies, procedures, and instructions from management

5. Health, Safety & Compliance  

• Follow health and safety procedures when handling machinery and equipment

• Identify and report hazards, incidents, or unsafe practices

• Ensure customer areas are safe and free from obstructions

Skills, Experience & Requirements  

Essential Requirements:

• Good communication and customer service skills

• Ability to follow instructions and work as part of a team

• Reliable, punctual, and professional attitude

Desirable (Not Mandatory):

• Previous retail or customer service experience

• Basic knowledge or interest in lawn mowers, machinery, or mechanical equipment

• Experience using POS systems

 Working Conditions  

• Retail and workshop-adjacent environment

• Rostered shifts during business hours, including some Saturdays and Sundays