IT Support
In this role you will Maintain the high standard of project delivery and helpdesk ticket management. Ensure that the highest level of support is provided whilst continuing to look for ways to improve the level of service and the way services are delivered to our customers.
Key Responsibilities
• Respond to monitoring alerts, resolving or escalating as appropriate.
• Install and maintain end user software including operating systems using
• Create and maintain documentation and procedures to support the
• company’s activities.
• Engage and liaise with 3rd parties for escalated support issues and
• incidents.
• Participant in the on‐call IT support rotation.
Key Attributes
• Having a security first mindset and ensure security is interwoven through out all activities and projects
• At least 2 years of experience in IT related fields
• Great written and verbal communications skills
• A related IT/Computing tertiary (or equivalent) qualification.
• Ability to work under pressure, be flexible and adaptable
Who we are:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family owned and has built its reputation on customer service and innovation.
We are committed to helping our team succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.
Pre-employment checks:
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.