Customer Service Manager

Har Limited

 We are a providing Merchandising services in New Zealand. We are currently looking for a Customer Service Manager who are willing to working in a challenging environment.

 We require the following: -

 Our ideal candidate must be:

 Preference will be given to candidates who are able to demonstrate at least  2 years of similar experience.

Heavy lifting could be a part of the job.

 Applicant must be physically and Medically fit in order to be recruited for this role.

 A pre-employment medical and drug test will be a part of the recruitment process.

The applicant must be able to provide MOJ for employment purposes.

 Flexible with working hours and should be able to work over the weekends and be able to start early.

Must have at least Class 2 Drivers License with a valid IELTS at least 4.0 overall

Be able to meet Immigration New Zealand requirements to obtain a work visa if required.

 Apply with updated current detailed CV and a cover letter (note: applications without cover letter will not be accepted)

 Key Responsibilities: -

• Must be able to develop and review policies, programs and procedures concerning customer relations and goods and services provided.
• Must ensure operational efficiency within the organization
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer services
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
• Plans, administers and reviews customer services and maintains sound customer relations.
• Ensure smooth coordination of workloads and service coverage at all times
• Monitor and report on key service metrics including responsiveness and first-contact resolution
• Manage, motivate, and develop customer service staff to deliver high-quality, locally-responsive support.

  You will receive:

 Work opportunities - you will be working in a friendly, busy and exciting working environment.

 Base salary plus bonuses depending on your performance, efficiency and how smartly you perform.

 Remuneration: $33.27 per hour

 Minimum 60 Hours Minimum Per Fortnight.

Location: Northland

 Applicants for this position should have NZ residency or a valid NZ work visa

 Apply now with CV and cover letter 

Email: [email protected]

 Phone number:  +64 210 220 4612