Service Foods Auckland is looking for a motivated, customer-focused professional to join our dynamic team as Customer Service Representative.

About the Role:

As the first point of contact for our valued customers, you’ll play a key role in delivering exceptional service. Your responsibilities will include managing inquiries, processing orders, and resolving issues promptly and professionally. You’ll work with Salesforce (CRM) and Sage (ERP) systems to ensure accurate records and smooth operations across departments.

Position snapshot:

  • Location: Mangere, South Auckland
  • Type: Permanent, Full-Time
  • Shift: Monday to Friday: 07:00 AM – 03:30 PM (Occasional Saturdays when required)

Key Responsibilities

  • Deliver exceptional customer service through prompt and accurate order processing and communication
  • Build and maintain strong customer relationships while supporting sales and data accuracy
  • Handle customer inquiries via phone, email, fax, and online channels
  • Enter and manage customer orders in Sage (ERP) and update records in Salesforce (CRM)
  • Monitor and manage customer backorders to ensure timely delivery
  • Identify and pursue sales opportunities to support revenue growth
  • Follow up on customer queries, complaints, and requests, coordinating with internal teams for resolution

About You
The ideal candidate is a proactive and resilient individual with a solid background in customer service. You thrive in fast-paced environments, stay calm under pressure, and are committed to delivering outstanding service with professionalism and care.

Key Attributes:

  • Professional phone manner and strong communication skills
  • Experience in customer support, call centre, or similar roles
  • High attention to detail and strong data entry skills
  • Excellent time management and decision-making abilities
  • Proficiency in Microsoft Office (essential); experience with Salesforce and ERP systems (advantageous)
  • Strong interpersonal skills with an empathetic and adaptable approach
  • Reliable transport to and from work
  • Knowledge of the food services or warehouse industry is a plus
  • Year 13 or equivalent qualification required

What to Expect
At Service Foods, we foster a positive and dynamic work environment. We are guided by our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These principles drive our commitment to excellence and team success.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Apply Now!
If you thrive in a high-energy environment and are passionate about delivering exceptional customer service, we’d love to hear from you.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: Shortlisted candidates will undergo employment reference checks, Ministry of Justice and ACC verifications, and drug and alcohol testing by an accredited provider.

Apply Now
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