ICT SUPPORT TECHNICIAN

Job Summary:

MOBITECH REPAIRS LIMITED T/A MOBITECH is on the lookout for a motivated and committed one ICT SUPPORT TECHNICIAN to join our team in Auckland, New Zealand.

You will be responsible for repairing iPads, iPhones, Mac computers, and PCs. We guarantee a Minimum of 30 hours per week with a pay rate from $31.00 to $35.00/hour.

You will be required to work as per the roster and be available on weekends and public holidays.

Job Description: 

• This position is very hardware-focused. Must be very proficient with microsoldering and small repair tools.
• Use the BGA Rework station to remove and install BGA components.
• Replace PCB components, including soldering and de-soldering of through-hole and SMT components.
• Maintain a clean and organised work environment.
• Must be able to carefully open up electronic devices without causing damage.
• Must be able to research how to perform repairs.
• Board-level repair for all devices, including iPhones and iPads.
• Demonstrate knowledge and experience of hardware and software repair for computers, laptops, tablets and Mobile Phones of all types, including Apple.
• Diagnose software and hardware issues and requirements to provide appropriate solutions to problems.
• Perform tasks such as installation, configuration, and troubleshooting of operating systems like Windows 10, the Latest Windows Servers, Mac OS, and iOS.
• Demonstrate knowledge and experience of repairing and replacing peripheral equipment such as terminals, printers and modems.
• Upgrade software; apply patches on the client system as needed.
• Visit home users to set up their PCs or fix faulty equipment and provide required support.
• Troubleshoot hardware and software issues for root cause analysis.
• Support and maintenance of computer systems and components.
• Install, troubleshoot, service, and repair end-user desktop/workstation/laptop computers, printers, keyboards, and related software and communication equipment, including phones/networks.
• Install, configure and manage Local Area Networks.
• Respond to customer technical inquiries over the phone and in-store.
• The company is improving and upgrading the technical services provided.
• Perform other relevant duties as required from time to time.

Skills and Experience required:

• A Diploma or Degree qualification is required for this role
• 2-3 Years of Work experience in a similar role can substitute the qualification
• Should have Knowledge of micro soldering techniques
• Should have Knowledge of Mobile Screen Repair
• A Valid New Zealand driver's license, as you may be required to drive on-site within the city for work. We will provide a company vehicle for this.
• Good communication skills must be able to communicate over the phone and in person.
• Ability to work to a tight schedule, highly organised and ability to handle multiple jobs and display prioritisation skills.
• Possess motivational and leadership skills.
• Must not take Drugs & able to pass random tests when required.
• Team player with the ability to work competently under pressure.
• Must be able to work across any shifts, including evenings, weekends, and public holidays.