Duty manager

Job Description:

Company Overview

Excellent opportunity to join a successful and well-established Queenstown based company
and become a part of a great team.

Job Description:

Duties and responsibilities include, but are not limited to the following:

• Assist the Director in managing store operations and supervising staff during shifts.
• Assist managing a team of store staff including interviewing, hiring, scheduling, training, leading, promoting and general supervision .
• Ensure all staff comply with store policies, procedures, and service standards.
• Create and adjust staff rosters as needed.
• Train and guide team members in sales procedures and customer service practices.
• Maintain high standards for product quality, customer service, and store equipment.
• Enforce and monitor all health, safety, security, and hygiene standards in accordance with store and regulatory requirements.
• Assist in managing product pricing, store promotions, and marketing strategies.
• Oversee inventory levels and coordinate ordering of supplies as required.
• Maintain accurate records and documentation of daily store operations.
• Responsible for daily cash deposits and correct operation of POS systems.
• Reconcile all cash drawers and POS transactions at the end of each day.
• Deliver excellent customer service to ensure high levels of customer satisfaction.
• Promote store products and services to travel agencies and other tourism industry partners.
• Coordinate with travel agencies on group tour shopping schedules and post-shopping services.
• Handle customer inquiries and complaints in line with store service procedures.
• Authorize customer compensation in cases involving changes to purchases, and inspect returned items.
• Sell products and provide services directly to customers when necessary.

Job requirement: applicant must meet following requirement to apply for this job

• NZQF Level 3 or higher qualification in management or a related field; 
• At least 1 year of relevant work experience.
• Strong problem-solving and customer service skills.
• Excellent communication and interpersonal skills.
• Bilingual ability is an advantage, particularly to support customers from Asia, including a large number of tourists from China.
• Flexibility to work weekends, public holidays, and rostered shifts.

Job Details:

Primary address of work: Queenstown
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 50 Hours
Minimum hourly rate (low salary range): $25/hour
Maximum hourly rate (high salary range): $35/hour

If this sounds like you, click Apply Now!!!