Toss is 100% NZ Owned company in the Quick-Service Restaurant (QSR) category with a mission to build a healthier and sustainable fast-food system. 

We are looking for a customer service superstar and commercially savvy Store Manager that oversees the operation of our busy store in Auckland. The successful candidate will be responsible for delivering exceptional customer experiences, driving sales performance, and leading operations. Training will be provided to support your success in the role.

Key tasks and Responsibilities

Operational Management

 ·        Oversee daily operations to ensure everything runs efficiently and to the highest           standard.

·        Maintain an exceptional customer experience at all times.

Staff Management

·        Recruit, train, lead, and motivate a passionate team.

·        Create and manage rosters to balance wage costs with operational needs.

·        Foster a positive, supportive workplace culture that encourages teamwork and mutual respect.

Financial Control

·        Manage budgets, implement wage control, and monitor key financial metrics.

·        Maintain profitability through careful cost management and stock control.

Food Control & Compliance

·        Ensure compliance with food safety regulations and manage the Food Control Plan.

·        Maintain high standards of food quality, hygiene, and presentation.

 Ordering & Inventory

·        Manage stock levels, place orders, and minimise wastage.

Marketing and promotion

·        Organise food and beverage events, promotions and advertising.

Customer Service

·        Resolve customer queries or complaints professionally and promptly.

·        Uphold our reputation as a welcoming, helpful, and customer-focused business by delivering exceptional service

 

Qualification or Experience requirements

·        Minimum three years’ experience in hospitality or a related industry, or an NZQF Level 6 (or higher) qualification.

 

Other Requirements

·        Must be able to work a variety shift including weekends and public holidays if required.

·        Ability to manage budgets, wage control, rostering and ordering processes.

·        Knowledge of health, safety, and food control regulations.

 

Personal requirements

Retail Store manager needs to be:

·        good at managing and leading people

·        good at customer service

·        good at communicating

·        able to work well under pressure

·        friendly, patient and helpful

·        motivated and organised

 

Position

This is a full-time, permanent position requiring a minimum of 30 hours per week. The successful candidate must be available to work additional hours as needed. This position has a maximum of 37 hours per week.

 

Pay rate

$30 to $33 per hour, depending on qualification and experience.

 

Job Location

1/143 Wellesley Street West, Auckland, NZ, 1010

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