IT Support Administrator

About Us

Wushu Development of New Zealand Trust Board ("The Wushu Development Trust") is a charitable trust dedicated to promoting and fostering the arts of Wushu, Taichi, and Sanda (along with other Chinese Martial Arts) in Aotearoa.

About this role

We have an opportunity for a talented and passionate IT Support Administrator to join the team in office located Onehunga, Auckland. 

This position will provide effective and efficient IT and system support administration onsite and/or remotely.

This is a full-time permanent position, 30 hours per week minimum and working from Monday to Friday.

You will be paid an hourly rate of $ 30-35 per hour depending on your experience. 

The ideal candidate will be a responsible and detail-focused person with the ability to work with a wide range of people and technical issues, while juggling multiple priorities.

Responsibilities include:

·       Providing technical support to staff via phone, email, and in person.

·       Providing support for the website, all computers, printers, networks, and portable devices, troubleshooting technical issues, including hardware, software, and network connectivity issues.

·       Providing solution and supporting access to system login, development of a sport athlete point, and ranking system, and answer systems enquiries that occur on a day-to-day basis.

·       Providing administration for permissions, directories and mailboxes.

·       Managing user account, including new accounts, password management and action back-up procedures.

·       Managing system/data alerts and resolutions.

About you

·       You will have a relevant tertiary qualification in IT or similar

·        At least 6 months of experience in an office environment troubleshooting PC hardware, printers and multifunctional devices.

·       Experience with both cloud and on prem systems and software, Microsoft 365 and addons, One Drive, Azure and Veeam are all advantages for success in the role.

·       You will have strong organisation and time management skills, good verbal and written English skills, and the ability to work under pressure, be resilient and always show good judgment.

·       There will be some local and national travel required for on-site installations and support, and some on-call work is essential for the role.

Further details

Applicants must either be a NZ resident or hold a valid NZ work visa.

If you have further questions, please email your CV and Cover Letter. All communication is confidential. 

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as an Information Technology Support Administrator?
• Have you completed a qualification in ICT?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• What's your expected annual base salary?
• Which of the following Microsoft Office products are you experienced with?