Store Manager

We are currently seeking a qualified Store Manager to join our dynamic team in Hamilton. This is a full-time role with a minimum of 30 hours per week.

Key Responsibilities:

Store Operations and Service Standards

• Oversee daily store operations to ensure compliance with brand standards, operational manuals, and procedures.

• Maintain high standards of customer service in line with the company’s service expectations and guidelines.

• Ensure the store is clean, well-organised, and presented in accordance with the company standard.

• Implement company promotions and operational instructions accurately and on time.

Inventory and Supply Management

• Manage stock ordering and receiving.

• Monitor inventory levels to ensure product availability while minimising waste and spoilage.

• Follow purchasing procedures to support efficient inventory turnover and cost control.

Sales and Customer Engagement

• Support front-line operations during peak periods to ensure efficient service delivery.

• Handle customer enquiries and complaints professionally and in a timely manner.

• Promote a positive customer experience to encourage repeat business and customer loyalty, in line with service standards.

Financial and Record Management

• Maintain accurate daily records of sales, stock usage, and cash handling.

• Monitor labour costs, food costs, and operating expenses to meet business targets.

• Reconcile daily takings and ensure secure cash handling and timely banking.

• Prepare basic operational and performance reports

Staff Supervision and Development

• Recruit, train, roster, and supervise store staff in accordance with operational needs.

• Provide ongoing training to ensure staff comply with standard operating procedures and food safety requirements.

• Monitor staff performance, provide feedback, and address performance or conduct issues as required.

• Foster a positive, respectful, and productive workplace culture.

Health, Safety, and Compliance

• Ensure full compliance with food safety standards, workplace health and safety regulations, and employment obligations.

• Identify potential hazards and take appropriate steps to minimise risks in the workplace.

• Maintain required compliance records and ensure staff follow all safety and hygiene procedures.

Candidate Requirements:

• Bachelor of Business Management (or higher qualification) AND at least three years of relevant work experience in a similar business.
• Proven ability to lead and manage a team in a fast-paced retail environment.
• Strong organisational and decision-making skills.
• Excellent customer service and communication skills.
• Sound knowledge of retail stock systems, budgeting, and marketing.
• Flexibility to work weekends and public holidays as required.

If you meet the above criteria and are passionate about retail leadership, we encourage you to apply. We look forward to receiving your application.