We are a leading cleaning services provider, delivering high Quality, reliable cleaning solutions to our clients. With a commitment to service excellence, and client satisfaction, we seek a proactive Service Manager to lead operations, maintain service standards, and build lasting relationships with clients and staff.

Key Responsibilities

Oversee day to day operations and customer service delivery.

Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.

Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.

Develop, implement and review customer service policies, procedures and after sales service programs

Schedule and roster staff, manage attendance, and ensure operational coverage.

Ensure staff and service delivery complies with NZ Health & Safety regulations.

Train, coach, and supervise staff, conduct inductions, safety briefings, and performance reviews

Identify opportunities for training and process optimisation.

Foster a positive work culture focused on service excellence, teamwork, and professional development

 

Qualifications & Experience

Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study

If not, at least 2 years’ relevant work experience may substitute for a formal qualification

Leadership experience

Interpersonal, communication, and problem solving skills

Competent with Microsoft Office and customer service systems

Organisational, scheduling, time management and coaching capabilities

 

What We Offer

Competitive hourly rate: NZD 30.00–35.00 (based on experience and qualifications)

Permanent full Time position with 30 hours per week guaranteed

Be part of an inclusive team culture focused on delivering excellence in customer experience and quality services

 

How to Apply

To apply, please submit your CV and a brief cover letter outlining:

1. Your suitability for the role

2. Your current visa status

3. Your availability

Upload and apply through MyJobSpace.

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