Sales Support Administrator

Due to continued company growth, they are now seeking a switched-on Sales Support Administrator to join their Silverdale-based team and act as a key liaison between customers, the sales team, and internal operations teams.

The Role:
This is an office-based role where you will provide essential administrative and operational support to the field-based Sales team, enabling them to focus on doing what they do best - getting in front of new customers and driving sales.

You will be responsible for setting up new accounts, checking onboarding information for accuracy, maintaining customer records, responding to enquiries, resolving queries, and coordinating booking requests. In essence, you will act as the central point of contact between customers, sales representatives, and internal operational teams.

It is a busy and varied role with plenty to learn, so we are looking for someone with a positive attitude, plenty of initiative, and a genuine commitment to delivering outstanding customer service.

This could someone coming from an admin, customer service or similar sales support background.

The Responsibilities:

• Timely and accurate processing of new account setups, customer enquiries, and service bookings

• Provide responsive support to Sales Representatives, including follow-ups and administration

• Build and maintain strong communication with customers and internal team members

• Develop your operational knowledge to become a proactive and informative support person

• Distribute sales leads and customer requests to the appropriate Sales Representative

• Resolve customer queries, gather information, and provide a high level of customer care

• Ensure all sales documentation, customer records, and data entry are completed accurately

• Manage the timely completion of day-to-day administrative tasks

• Assist with ad hoc projects to support management and the wider team.

About You:

• Previous experience in a similar support function would be ideal, preferably from a service-based ( 1-2 years)

• A genuine passion for delivering outstanding customer service

• Strong communication skills with a professional and confident phone manner

• Confidence using new systems and MS Office Suite, including Excel

• Enthusiasm to learn and grow your knowledge. There is a lot to learn.

• A genuine desire to help and support a busy sales team.

• Excellent attention to detail and a commitment to accuracy.

• Plenty of common sense, initiative, and the ability to “connect the dots”

• A down-to-earth personality with a positive, can-do attitude and a good sense of humour

• Hours: 8:00am – 4:30pm, Monday to Friday

The Rewards 

• Join a respected Kiwi‑owned company, with strong values and a people-first culture.

• A busy role where your contributions are valued and appreciated.

• Competitive salary + insurance benefits.

If you’ve been looking for a role with a great company, awesome people, and the opportunity to add real value, this could be the perfect next step.

How to Apply: Please click the "APPLY NOW" button or send your CV directly to Lisa – [email protected] | 09 600 5155.

Please note that only that shortlisted will be contacted and this will happen within one week of your application.