Store Manager

We are seeking a self-motivated, results driven and experienced individual to lead the day-to-day operations of our business with a primary focus on increasing turnover, maximising profitability and delivering an outstanding customer experience. This is a hands-on leadership role suited to someone who enjoys balancing operational excellence with people management and customer service. Ideally, this role is suited to someone with a sound working knowledge and experience in the clothing retail industry.

KEY RESPONSIBILITIES:

●      Determine what products to sell, identify core sellers and remove products that do not sell.

●      Ensure stock levels are adequate and appropriate for each season; accounting for high and low periods.

●      Lead by example to ensure outstanding customer service experience and engagement.

●      Manage staff, including hiring, training, scheduling, mentoring and initiating required performance reviews.

●      Maintain high retail standards throughout the store internal and external, including cleanliness, organisation, and stock presentation.

●      Meet and actively manage labour, sales and margin goals.

●      Monitor store performance data, providing feedback and guidance to the team to meet targets.

●      Manage the store’s operational budget and adapt the pricing structure, ensuring compliance with sales and expense targets.

●      Participate in the development of the annual budget and long-term strategic planning for labour, operating expenses and capital spending.

●      Monitor employee performance and effectively recommend HR action such as hiring, firing, layoff, promotion, demotion and disciplinary action.

●      Maintain confidentiality concerning associates, store sales and Company information.

●      Prepare the weekly sales and labour projections and analysis of sales trends for the Queenstown store to maximise sales and profits.

●      Liaise with local organisations to collaborate on events, promote sustainability and maximise store exposure.

●      Manage content posting, ensuring consistent, on-brand posts and campaigns for the local market.

REQUIREMENTS FOR THE ROLE:

●      Proven experience and strong working knowledge of the retail sector, with the ability to operate confidently at management level.

●      At least two years of relevant experience or a relevant diploma-level qualification.

●      Demonstrated ability to lead, develop and support team members to perform at their best.

●      A proactive, self-motivated approach with sound decision-making skills.

●      Excellent communication skills and a practical, solutions-focused mindset.

●      The ability to pass a pre-employment drug and alcohol test.

This role has a minimum of 30 hours per week guaranteed.

The pay rate is $30-$35 per hour.

All employment offers are subject to background checks including reference and Ministry of Justice checks.