Customer Service Representative

About the opportunity:

This permanent, full-time role sits within a collaborative operations team of a well-established, Kiwi-owned insurance provider. You will support customers, partners, and internal teams by managing enquiries, policy administration, and day-to-day operational tasks while delivering consistently high service standards.

Role description:

As a Customer Service Representative, you will provide end-to-end support across customer enquiries and policy administration. You will manage renewals, adjustments, cancellations, and debt-related processes while working closely with finance, claims, risk, and sales teams to ensure a seamless customer experience.

Responsibilities will include:

● Responding to customer and partner enquiries via phone and email

● Managing policy lifecycle activities including renewals and cancellations

● Supporting invoicing, debt management, and reporting processes

● Maintaining accurate records across systems and databases

● Assisting with general administrative and office functions

This role will suit someone with all or some of the following background/experience/qualities:

● 2+ years experience in contact/call centre, administration, or insurance

● Strong communication skills and customer-first approach

● High attention to detail and organisational ability

● Confidence using systems and managing multiple workflows

● Team-focused mindset with a professional work ethic

About the company:

Our client is a 100% New Zealand-owned insurance provider with a strong reputation for integrity, care, and service excellence. With a head office in Takapuna and teams located nationwide, they deliver specialist insurance products through trusted distribution partners across New Zealand.

What they will offer:

● Competitive salary based on experience

● Stable, permanent full-time employment

● Supportive and collaborative team environment

● Ongoing training and development opportunities

● Exposure to multiple areas of the insurance business

To find out more:

If you are interested in finding out more about the role, please apply via the link. If you have any specific questions, please advise in your cover letter or email us at [email protected].