Client Relations Manager

Job Details:

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $25/hour
Maximum hourly rate (high salary range): $38/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based finance company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities

• Provide support and resolution for all clients through collaboration with internal functions.
• Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
• To increase company’s brand awareness and brand loyalty through customer relations.
• Utilise new offers and promotions to relevant customers.
  Manage the client process from introduction to post settlement care.
• Prepare, submit, and follow through on loan applications.
• Liaise with multiple stakeholders to ensure the client outcomes are delivered.
• Database management.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Hospitality Management or related field.
• Minimum 2–3 years of experience in customer service or client relationship management in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to resolve conflicts with professionalism and tact.

To submit your application, click Apply Now!!!