RIVER CITY SALES LIMITED is a trusted specialist in mobile phone

and tablet repairs, dedicated to providing expert solutions for all

major brands. We are seeking a skilled Service Technician to join

our team in Gisborne Region, offering top-notch repair services and

technical support.

Key tasks and responsibilities:

• Conduct comprehensive diagnostics on mobile phones,

tablets, and related devices to identify both hardware and

software issues.

• Utilise specialised tools and diagnostic software to accurately

detect faults or physical damage.

• Perform systematic testing to determine the root cause of

common issues such as unresponsive screens, faulty buttons,

battery failures, and software errors.

• Execute repairs or component replacements for defective

parts, including but not limited to screens, batteries, cameras,

charging ports, buttons, and audio components.

• Carefully disassemble and reassemble mobile devices,

ensuring precision and proper reinstallation of all internal

components.

• Manage intricate internal hardware repairs involving

motherboards, integrated circuits, connectors, and other

delicate components.

• Apply proper techniques and tools to perform hardware

interventions without causing collateral damage to

surrounding parts.• Troubleshoot and resolve software-related problems,

including operating system failures, application crashes, and

malware infections.

• Carry out system restorations, firmware updates, and

software installations as required.

• Assist with device unlocking, password resets, and data

backup or recovery procedures.

• Install, update, and configure mobile applications based on

customer needs.

• Interact professionally with customers to gather accurate

information about device issues.

• Clearly communicate repair processes, timelines, and cost

estimates in a customer friendly manner.

• Educate customers on best practices for device maintenance

and protective measures to minimise future damage.

• Provide prompt and knowledgeable technical support through

in-person consultations and over-the-phone assistance.

Candidate Requirements:-

• Be Honest and Reliable

• Be punctual

• Excellent diagnostic and problem-solving skills

• Attention to detail and a high level of accuracy in work.

• Good communication and customer service skills to explain

issues and provide solutions.

• Ability to work independently and manage time efficiently

to meet deadlines.Experience or Qualification:-

• Relevant Level 5 Diploma level qualification OR Relevant

industry work experience of Minimum 2 Years is required.

Hours and Position:-

• This is a full time permanent positions with minimum 30

hours +per week.

Pay Rate:-

• $30 to $35 per hour

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

Apply Now
Save