Job Title: Customer Service Manager

Job Salary : $32 - $50 per hour

Job Description :

Company Name: Skycapital Investments Limited

Work location: Auckland region

Length of employment: Full time and permanent

Hourly rate: $32 to $50 per hour

Hours: 40 hours per week (Minimum 30 hours guaranteed).

At SkyCapital Investments, we specialize in providing tailored personal and business consultancy and finance/funding solutions to propel your ventures to new heights. With a commitment to excellence and a wealth of expertise in our arsenal, we're dedicated to serving as your trusted partner in navigating the complexities of the financial landscape. Currently we are in need of a Customer Service Manager to fill in our team.

Your duties may include but not limited to:

  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided

  • ensuring efficiency of customer service provided

  • providing direction and feedback to team members and assisting with recruitment

  • managing, motivating and developing staff providing customer services

  • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided

  • liaising with other organisational units, service agents and customers to identify and respond to customer expectations 

To be successful in this role, you need to have:

• Level 5 Diploma or higher qualification in business/management/communication field, or at least three years relevant work experience.

• Can pass drug tests

• Clean police record

If you are willing to work at Auckland on a long-term basis, and have the necessary attributes above, you are welcome to apply for the position by emailing your CV (including contact details and visa status) to us.

Applicants for this position with NZ citizenship or residence visa with relevant work experience and/or qualification will be given preference.

Appropriate work visa is required for non-resident/citizen applicants.

 

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