Shift Manager

This role is for the leaders, motivators and organisers who can manage people and shifts like a boss. You’ll be the Rocky Balboa of burgers, you’ll know the rule book (systems and procedures) by heart and make sure all burgers are made to the highest BurgerFuel quality and standard. Being a shift manager is like being a platoon leader, managing your team through effective communication, quality control and most importantly, keeping your cool when times get hot! Nonetheless, you’ll be customer service expert, which means you’ll run your shift operations to provide only the best burger experience to all customers during all operating hours.

KEY RESPONSIBILITIES OF ROLE:

• Complying with systems/manuals such as Food & Packaging Manual, Food Safety Plan, Kitchen Log Book and Prep List
• Adhering to and enforcing BurgerFuel policies and guidelines
• Responsible for food quality, customer service and cleanliness of the shift
• Opening and/or closing the store (Cash Up and Lock Up procedures)
• Assigning tasks to employees on shift and following up on completion
• Motivating employees to attain the highest standards
• Training employees on correct BurgerFuel procedures
• Ordering supplies and product (and addressing any issues regarding these)
• Taking and resolving customer complaints/feedback
• Communicating memos and other important information from Head Office
• Assisting with staff rosters and payroll as and when needed
• To be aware of any quality issues, especially relating to product safety and shelf life
• Ensure store and staff hygiene is maintained to the highest standard
• Attend and actively participate in weekly Shift Manager’s Meetings
• Must be on time and remain on site for entire shift

All roles may be required to assist with food preparation, store set-up/knockdown and detail cleaning duties.

NOTE: the above list is not exhaustive, and you may be required to undertake other tasks as directed to ensure these key responsibilities are delivered.

KEY COMPETENCIES TO BE SUCCESSFUL IN THIS ROLE:
• Attention to detail: especially when managing cash-up procedures and handling money.
• Leadership: being authoritative when needed, but fair. Shift Managers should know when to delegate, how to delegate and lead by example.
• Personality: a friendly, calm and personable demeanour.
• Communication: delivering effective and clear communication to Store Staff is vital.
• Problem Solving: uses reason and logic to resolve a problem. Can analyse all the relevant information and create an effective solution.
• Teamwork: actively participates as a member of a team to move positively toward the completion of goals.
• Standards: sets high standards of self-performance, assumes responsibility and accountability for successfully completing tasks.
• Adaptability: maintains effectiveness when experiencing major changes in work tasks or the work environment. Adjusts effectively to work within new work structures, processes, environments or cultures.

EXPERIENCE & SKILLS REQUIRED OF ROLE HOLDER:
Essential:
• Strong leadership and communication skills
• Time management and organisation
• Outstanding customer service
• Negotiation and delegation skills
• Able to withstand periods of standing and lifting objects

Desirable:
• Has experience of managing teams of people
•Health & Safety qualifications
• First Aid Certificate
• Food Safety qualifications

Guaranteed 35 hours per week